The following items are not returnable:
- Manual for Accreditation as an ANCC Approver/Provider of CNE
- Magnet Recognition Program® Application Manual (2008)
- Pathway to Excellence Program™ Application Manual (2008)
- The Magnet Model Components and Sources of Evidence
- Basic Principles of Nursing Care by Virginia Henderson, RN, MA
- Principles and Practice of Nursing, 6th Edition by Virginia Henderson, RN, MA, and Gladys Nite, RN, MA
Return Policies for All Purchases
All returns should be shipped by a trackable method, such as UPS or registered mail. Publications damaged in transit must be returned within 30 days of invoicing date for refund. ANA will assume liability for surface freight charges on defective or damaged publications returned to ANA within this time period.
Discounted books and promotional items are non-returnable and non-refundable.
Return Policies for Individual Purchasers
Returns will be accepted within 30 days of receipt, provided books are in unmarked and salable condition. Include a copy of the original packing slip when making a return.
Postage and handling charges are non-refundable.
Exception: All review courses, exams, and test booklets must be returned within two weeks of receipt in new condition (i.e., no marks, no tears, no discolorations). There will be a $23 fee assessed for the return of these items. No returns are accepted after the dates of any certification exam for which the review course was applicable.
Return Policies for Distributors
Returns must be received within 6 months of invoice date to receive credit toward future purchases, provided the return includes a copy of the original purchase documentation (i.e., packing slip or purchase requisition).
Postage charges will not be credited. The purchaser must pay both postage and freight for all returns.
Up to 50 percent of an order may be returned, provided the books are unmarked and in salable condition.
All publications being returned must be sent to:
c/o PBD, Inc.
Return Door #6
1650 Bluegrass Lakes Parkway
Alpharetta, GA 30004-7753